Privacy notice

This notice explains how CarpetClarity (“we”) uses personal information you give us through this website, by phone or on WhatsApp.

What we collect

• When you book with us: your name, mobile number, address and postcode, the date you choose, what needs cleaning, and any notes about parking, pets or access.
• When you ask for a custom quote: your name, phone number, postcode and details about the cleaning you need.
• When you call or WhatsApp us: whatever you choose to tell us.

Who helps us handle it

• Stripe handles any deposit you pay by card. Your card details go straight to Stripe. We never see or store them.
• WhatsApp carries any messages you send us there, under WhatsApp’s own privacy policy.

These services only use your information to provide their service to us. Some of them may process it outside the UK, with legal safeguards in place.

How we use it

• To reply to your enquiry and give you a quote.
• To arrange and carry out any cleaning you book.
• To keep basic records we’re legally required to keep, such as invoices.

Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in running the business. We never sell your information or use it for unrelated marketing.

How long we keep it

Enquiries that don’t lead to a booking are deleted within 12 months. Customer records are kept for as long as the law requires for tax purposes.

Your rights

You can ask to see, correct or delete the information we hold about you by messaging us on WhatsApp or calling us. If you’re unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

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