Booking terms

These terms apply when you book a clean with CarpetClarity by phone or WhatsApp. They’re written in plain English. If anything is unclear, call us.

Your price

Prices on our website are “from” prices. Your quote is based on what you tell us. When we arrive, we’ll check the rooms and items and confirm your final price before we start. If anything needs to change, for example a room is much larger than described, we’ll tell you first and you can decide whether to go ahead. We won’t start work at a higher price without your agreement.

Each travel zone has a minimum order: Zone 1 £60, Zone 2 £85, Zone 3 £120. There is no call-out fee. Travel is free in Zone 1. Outside Zone 1 a small travel cost applies, and it is always included in the price we quote you.

Deposit

A deposit of half your quoted price (50%) secures your booking. It’s taken off your final bill. The rest is paid after your clean, once you’re happy.

Arrival windows

You choose an arrival window, for example 9–11am. We’ll arrive within that window and let you know if we’re running late. All cleans finish by 11pm.

Changing or cancelling

• Cancel or move your booking at least 48 hours before your arrival window and we’ll refund your deposit in full, or move it to your new date.
• If you cancel with less than 48 hours’ notice, or we can’t get access when we arrive, we keep £30 of your deposit to cover the lost booking and refund the rest.
• If we need to cancel, we’ll refund your deposit in full or rebook you at a time that suits you.

Your right to cancel

When you book by phone or WhatsApp you have a legal right to cancel within 14 days of booking. If you ask us to start your clean within those 14 days and then cancel, you may need to pay for any work already done. Once your clean is finished, the right to cancel no longer applies.

Before we arrive

• Please clear small items, breakables and anything on the floor. We’ll move lighter furniture and work carefully around heavier pieces.
• We’ll need access to water and a power socket.
• Let us know about pets, parking and anything else we should know when you book.

Results

We’ll always do our best to remove every mark. Some stains, such as bleach damage, dye or very old marks, can be permanent. We’ll tell you honestly before we start if we think something won’t come out.

Problems

If you’re not happy with any part of your clean, tell us within 48 hours and we’ll come back to put it right. This doesn’t affect your legal rights.

CarpetClarity · Birmingham